Contact us

Customer services

We hope our product and help pages contain all the answers you'll need, but if you have any questions you can contact us 7 days a week by emailing us at hello@furnish.co.uk. We'll get back to you right away.

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Press enquiries

For all press enquiries, please see our press page.

Frequently asked questions

What payment methods do you accept?

For items sold on Furnish.co.uk, we accept Mastercard, Visa, Amex, Maestro, Delta and some others. We use Paypal as a payment processor, so you can use Paypal too.

For items that you find on Furnish.co.uk but purchase by clicking through to a seller's own website, the payment method will vary depending on the seller.

Can I change my order once I've made it?

Not normally. We recommend you contact the seller using the contact details in the original emails you would have received when the order was placed. The seller may be able to accommodate a change, but this is at the seller's discretion and we don't guarantee this.

You could cancel the order if a change is not possible.

My order hasn't arrived yet - what do I do?

Many items on Furnish are made-to-order and delivery can take several weeks or even longer. Please check email correspondence and the original item details to see delivery times. If you're sure the order hasn't arrived within the estimated time, we recommend you contact the seller using the contact details in the original emails you would have received when the order was placed.

My order has arrived but something is missing/damaged/incorrect - what do I do?

We recommend you contact the seller using the contact details in the original emails you would have received when the order was placed. They will organise for any issues to be immediately rectified.

How do I return an item?

We want you to be absolutely delighted with your order. So if it's not for you, please follow the instructions in our returns policy.