Folly
Returns
If your goods arrive and are damaged or faulty please inform us within 48 hours and we will arrange a replacement. Under the Consumer Protection Distance Selling Act you are entitled to a full refund, provided the item is returned within 7 days of receiving the goods. If you wish to return an item, please email us at info@follyhome.co.uk, and upon receiving and processing the return, Folly with provide a refund or issue a store credit or a replacement item. Returned merchandise must be in the condition sold (unused and new) with original packaging and tags intact. Please ensure that your return is well packaged and insured for its full value and obtain a Certificate of Posting (this is free of charge), as we cannot be held responsible for anything that gets lost or damaged in transit. Please ensure that the original packing slip (or a copy) are included with your return. Postage and packaging costs are non-refundable and at your expense. Please note that items that are made to order are non-refundable. Please allow up to 2 weeks for your refund or exchange to be processed. Please send returns to: Folly - Returns, Unit 9 Sparkenhoe Business Centre, Sparkenhoe House, Southfield Road, Hinckley, Leics, LE10 1UB.
Please see the furnish.co.uk returns policy.