Contact us
Customer services
We hope our product and help pages contain all the answers you'll need, but if you have any questions you can contact us 7 days a week by emailing us at hello@furnish.co.uk. You can also phone us on 0345 544 4044 from 9am - 8pm 7 days a week.
Please include as much information as possible to help us answer you quickly.
Press enquiries
For all press enquiries, please see our press page.
Product information
Do you have a store where I can view your products?
We're an online luxury marketplace and so we do not have a physical store. But if you need more information on a product then get in touch and we'll try to help.
Are you able to customise items to my specification?
Sometimes but not always. Email us with the product name and how you'd like it customised and we'll get right back to you with options.
Ordering
What payment methods do you accept?
For items sold on Furnish.co.uk, we accept Mastercard, Visa and Amex, with additional payment by Apple Pay or Google Pay.
Your site is telling me my credit card has been refused. Why?
It's actually your bank that approves or rejects payments to furnish.co.uk, not us. Banks reject payments rarely, but if you're making an uncharacteristic high value furniture order then your bank may question this.
If this happens, you need to contact your bank. You may also want to try entering a different credit card on our checkout page as you may find that will work.
I've placed an order but didn't receive an order confirmation email. What do I do?
Automatic order confirmation emails are always sent. If you haven't received one it may be due to our email being rejected by your spam filter or you accidentally entered the wrong email address.
If you haven't received the email confirmation within 2 hours of placing the order, pop us an email and we'll check your details and re-send the order confirmation.
How do I change the delivery address of an order?
If you've accidentally entered the wrong address, don't worry! Email us as soon as you can and let us know. If the item hasn't yet been dispatched then we'll be able to sort it out for you. If it has been dispatched then you may need to pay an additional delivery charge to have the item redelivered to the correct address.
Can I change my order once I've placed it?
Possibly. We recommend you email the address specified on your order confirmation email. It may be possible to accommodate a change, but we can't guarantee this.
If the order is not for a bespoke product, you could cancel it if a change is not possible.
Delivery
Do you deliver to the UK isles and outside of the UK?
No. However, many customers living in the isles or outside the UK will select delivery to a mainland UK address and then organise the remainder of the transport themselves.
Tracking your order
How do I track my order?
Orders are dispatched directly by our lovely sellers. So to check progress of an order, you'll need to email the contact details on the original order confirmation email.
My order hasn't arrived yet - what do I do?
Many items on Furnish are special orders and delivery can take several weeks or even longer. Please check email correspondence and the original item details to see delivery times. If you're sure the order hasn't arrived within the estimated time, we recommend you email the address listed within your original order confirmation email.
Returns and refunds
How do I return an item in line with your 14 day no-quibble policy?
We want you to be absolutely delighted with your order. So if it's not for you, please follow the instructions in our returns policy.
How is return delivery or collection organised?
If you change your mind about an item, it's your responsibility to return it and you will need to pay for return delivery.
It may be possible to organise collection for you. Just ask when you report that you'd like to return the item.
How long after I return an item does it take for my money to be refunded?
Once you have returned the item and it has been checked, the refund will be made. This will then take up to 7 days to clear and reach your account.
My order has arrived but something is missing/damaged/incorrect - what do I do?
We recommend you email the email address from your original order confirmation email.
