Privacy policy

Please find below our privacy policy for the Furnish.co.uk website which shall be deemed to be incorporated into the terms and conditions. We are Furnish.co.uk Limited (trading as 'Furnish.co.uk') and our registered address is 63/66 HATTON GARDEN, FIFTH FLOOR, SUITE 23, LONDON EC1N 8LE.

Furnish.co.uk takes the privacy of its customers’ data very seriously. We have written this Privacy Policy in plain English, keeping it short and concise, for maximum transparency and clarity. Please read it to understand how we will treat your personal data after it has been collected by us through your use of our Website. We assure you that we only use your data as specified here and for our legitimate business reasons.

When do we collect data?

We can collect data on you from a variety of different sources that include:

  1. When you purchase Goods from the Website;
  2. When you become a subscriber;
  3. When you speak to our customer services personnel;
  4. Via explicit data capture measures, for example by entering competitions and completing surveys;
  5. Via implicit data capture measures such as the use of cookies.

In any of the above cases the data we collect could be personal data.

We never collect personal data through unethical means, such as buying or renting third party email lists.

What personal data do we collect?

This data may include, but is not limited to, details such as your name, your address, your phone number and your credit card details. We may also collect information about where you are on the internet, e.g. the URL you were prompted by, your IP address, your browser type, the pages of our website that were viewed during your visit, and other such data. We may collect this information even if you do not register with us.

What do we do with your personal data?

We need to collect information about you to process the transaction, fulfil your order, provide you with the services you expect, or other legitimate interests of ours then and in the future, which include:

  1. where the processing enables us to enhance, modify, troubleshoot, personalise or otherwise improve our services / communications for the benefit of our customers
  2. to identify and prevent fraud
  3. to enhance the security of our network and information systems
  4. to better understand how people interact with our website
  5. for direct marketing purposes
  6. to determine the effectiveness of promotional campaigns and advertising

Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us or other legitimate interests of ours. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own organisation, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.

For the avoidance of doubt, you accept that by signing up to become a subscriber, you freely consent to us using your (anonymised) data and order details to improve the service we offer and to customise your experience, including disclosing this (anonymised) data to third parties.

Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights.

We do not store credit card details, not do we sell, rent or trade your personal information to third parties without your express consent.

Do you need my consent to process my personal data?

The General Data Protection Regulations (GDPR) specify six lawful bases for processing your personal data. One of those lawful bases is 'consent', where you would be required to actively opt in before we could process your personal data. Consent is required where the processing of your personal data cannot be justified by the other lawful bases.

By disclosing your personal information to us using this website or over the telephone, you implicitly consent to the collection, storage and processing of your personal information by Furnish.co.uk in the manner set out in this Privacy Policy.

How do you prevent my personal data from being mis-used?

Some examples of ways in which we mitigate against intrusion, nuisance and risk to you are:

  1. Our website sign-up process does not interface with or use Facebook or any other third party website, which means we neither share your personal registration data with third party websites, nor obtain any personal registration data from third party websites, nor allow such 'social media' websites to track you using cookies
  2. We do not subcontract any marketing activities to third parties or use any third party email marketing or survey software, which means we do not share your personal data with such third parties
  3. Our server logs, which may include IP addresses, are deleted after a maximum of 7 days
  4. If you are subscribed to receive our email newsletters, we will never email you more than two newsletters per week

How do I opt-out of you storing and processing my personal data?

If you are a Furnish.co.uk email newsletter subscriber and you no longer wish to receive the newsletter, you have the option to opt-out. You can do this either by using the 'unsubscribe' link that is present on every newsletter, or by logging into your Furnish.co.uk account and clicking the 'unsubscribe' link.

You also have the right to object to any of the processing described in this Privacy Policy. If you wish to do this, please email us at hello@furnish.co.uk and we will delete your personal data from our records, subject to any legal requirements to retain any or all of your data for a period of time. If you object, you may then need to cease using this website.