CORONAVIRUS (COVID-19) information for our customers
We take the welfare of our customers very seriously and we know these are worrying times for everyone.
Please find some FAQs below. As the situation is changing daily, we will be updating this page with up-to-date information regularly.
Can I still order online?
Yes, you can still order online as normal and we can still deliver to you. Specific delivery details and delivery times can be found on the product page when you come to purchase. These times are accurate to the best of our knowledge.
Are deliveries delayed?
Currently our deliveries are running on time. We are aiming to keep to all our delivery times but please bear in mind this may change. If your order is delayed you will be contacted.
Can I still receive a delivery?
Yes. There is no current evidence to suggest that the virus can be transmitted from packages and it is understood that these types of viruses don’t survive long on objects such as letters or parcels. However, you may find that the driver places the delivery in a safe place and you will no longer be asked for a signature to avoid contact.
Is it safe to touch an order I have received?
As above, there is no current evidence to suggest that the virus can be transmitted from packages.
How do I return an item?
This is unchanged and you should follow the process described in our Delivery and Returns section.
We hope this provides a little bit of comfort in unsettled times and we’ll keep this page updated. Take care and thanks for your continued support.